Product warranties
Arcade Express, company owner of Arcadexpress.com, guarantees according to the laws in force (Law 1/2007, of November 16th of Guarantees of Sale of Consumer Goods, within the national territory) and the following conditions all computer equipment, components and other products it distributes. The consumer can contact both the seller and the manufacturer of the product, which will respond to the lack of conformity that are manifested. All items in our catalog have a 2 year warranty from the date you receive your order. During this period we take care of checking and solving any incidence in the functioning of an article in the shortest possible time. Any manufacturer that has a warranty longer than the 2 years that marks the current law, must be processed directly with the manufacturer not being responsible for such cases Arcade Express.
Conditions for companies and distributors: When the customer is a distributor, or invoices as a company (non-individual), shipping costs to our facilities will always be borne by the customer, since the law on consumer goods does not regulate the sale between companies. In addition, the warranty in these cases will be the one stipulated by the manufacturer of the product. If what happens is that you have received the goods broken, manipulated or damaged, then there is a quicker procedure than the warranty, which is to report transport damage. The consumer may claim against the seller when the product is not in conformity with the contract:
- The purchased good does not conform to the description made by the seller.
- The purchased good does not conform to the description made by the seller.
- The purchased good is not suitable for the uses for which consumer goods of the same type are ordinarily intended.
- It is not suitable for the uses for which consumer goods of the same type are ordinarily intended.
- It is not suitable for the special use that would have been required by the consumer and that the seller has accepted.
- It is not suitable for the special use that would have been required by the consumer and that the seller has accepted.
- It does not present the expected quality and performance, especially taking into account the public statements (advertising, brochures, labeling...) on its specific characteristics made by the seller or the manufacturer.
The consumer and user may before the seller to opt for repair or replacement, unless one of the two options proves impossible or disproportionate. Non-fungible goods (when they are of a specific nature) and second-hand goods cannot be replaced. Please note that data contained on cell phones, tablets, laptops or any storage device are excluded from the warranty and will not be recovered.
NOTE: The warranty may be managed directly with Arcade Express, however, some manufacturers offer direct management of breakdowns/defects/incidents produced in their products to provide a quality after-sales service and reduce times. In these cases Arcade Express will inform you so that you can decide whether to process it with us or with them. After 14 days from the reception of the products, Arcade Express will not be responsible for any type of expense derived from shipping costs and commissions, in the event that the user makes use of the guarantee, return or any other operation that involves any type of expense.
Warranty cancellation
Warranty rights shall be excluded because of defects due to:
- Loss of the Warranty card.
- Tampering or breakage of the warranty seals .
- When it comes to maintenance repairs, adjustment, overhaul or cleaning.
- When it comes to maintenance repairs, adjustment, overhaul or cleaning.
- Damaged material, without proper packaging and/or transport damage.
- When the cause of the damage is the same as the cause of the damage.
- When the cause of damage or breakdown is operational wear and tear or obvious signs of improper handling (interventions or repairs by the customer or by third parties not authorized by Arcade Express), misuse, abuse, blows, falls, dirt, non-application of the instructions in the accompanying manual, or breakdowns produced by other causes not attributable to normal operating conditions, they will be treated as ordinary REPAIR under quotation, in all cases.
- Employment of unsuitable accessories.
- The use of unsuitable accessories.
- Use of unsuitable environments (dusty, exposed to direct sunlight, vibration, extreme temperatures [below 5ºC and above 40ºC], humidity out of limits [below 10% and above 95%] and sockets without grounding protection, no protection against over voltage).
- Burned components due to overvoltage or overcurrent.
- Burned components due to overvoltage or overcurrent.
- For improper use of the installed software or use of illegal software.
- For damage caused by overvoltage or overcurrent.
- Damage caused as a result of viruses or computer attacks.
- For a life cycle shorter than the established warranty period.
- For a life cycle shorter than the established warranty period.
- In the case of Plasma, LCD, TFT, VGA, XGA, etc. screens or any other type or model, those with the following bright or opaque pixels will not be considered as a defect for warranty purposes: For PDAs, 3 bright pixels or 3 dark pixels or a combination of both up to 3.
The warranty does not cover
The warranty covers only manufacturing defects of the products, not covering problems arising from configuration, installation or misuse. In such cases the consumer must be responsible for its repair. It does not cover defects in the accessories supplied with the product, such as headphones, chargers, cables, etc...
Warranty does not cover defects in the accessories supplied with the product, such as headphones, chargers, cables, etc....
Warranty processing
The consumer and user may process the warranty by contacting Arcade Express. However, there are certain manufacturers that directly manage the breakdowns/defects/incidents produced in their products in order to provide a quality after-sales service and reduce the time. In this case, the customer may choose to take or send the faulty product directly to the manufacturer's SAT, generally at no cost to the customer. In case the product sent is in perfect condition and the problem is a configuration problem, it will be returned to the customer freight collect, being able to invoice the labor used in the verification or test of the allegedly faulty item.